Coerver Coaching County Down, …. is committed to protecting your privacy.
Who is responsible for your personal data?
Coerver Coaching County Down, …. is responsible for your personal data.
Which personal data do we collect?
The personal data we collect may include:
- Contact information, such as your name, dob, postal address, including your home address, where you have provided this to us, business address, telephone number, mobile phone number, fax number and email address
- Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information
- Further information necessarily processed in a project or client contractual relationship with Coerver Coaching County Down or voluntarily provided by you, such as instructions given, payments made, requests and projects
- Your password for the coervercoachingni.ie website
- Information collected from publicly available resources, integrity data bases and credit agencies
How do we collect your personal data?
We may collect personal data about you in a number of circumstances, including
- During booking of a course or programme online, over telephone, over email or in person
Are you required to provide personal data?
- As a general principle, you will provide us with your personal data entirely voluntarily.
- There are generally no detrimental effects on you if you choose not to consent or to provide personal data.
For which purposes will we use your personal data?
Coerver Coaching County Down will process all personal data lawfully, fairly and in a transparent manner. The lawful basis for processing your data is to meet our contractual obligations. We may use your personal data for the following purposes only (“Permitted Purposes”):
- Managing and administering your bookings or your relationship with Coerver Coaching County Down, including processing payments, service updates, new similar services or upgrades, support services and additional services;
- Compliance with our Safeguarding Policies
- For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.
Where you have expressly given us your consent, we may process your personal data also for the following purposes:
- Communicating with you through the channels you have approved
- Customer surveys, marketing campaigns, market analysis, contests or other promotional activities or events;
With regard to marketing-related communication, we will – where legally required – only provide you with such information after you have opted in and will provide you the opportunity to opt out anytime if you do not want to receive further marketing-related communication from us. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above. Depending on for which of the above Permitted Purposes we use your personal data, the legal grounds on which we process your personal data are either:
- Compliance with our safeguarding policies.
- Necessary for purposes of our legitimate interest or those of any third party recipients that receive your personal data, always provided that such interests are not overridden by your interests or fundamental rights and freedoms. In addition, the processing may be based on your consent where you have expressly given that to us.
With whom will we share your personal data?
We may share your personal data in the following circumstances:
- Any third party to whom we assign or novate any of our rights or obligations
- With courts, law enforcement authorities, regulators or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process, Otherwise, we will only disclose your personal data when you direct us or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.
Where we Store your Personal Data
Keeping this personal data about you secure Coerver Coaching County Down keeps Personal Data in three locations – Coerver Coaching County Down website – which is password protected.
- Dropbox cloud system – Contact details and data is stored in dropbox cloud system and your personal data are kept confidential and secure. Only Coerver Coaching County Down approved staff, have access to the files and all office computers are password protected.
- Personal data in paper files in Coerver Coaching County Down office and on-sight locations. Paper files are kept in lockable filing cabinets and obsolete papers are shredded. Data in on-sight locations are kept securely by staff and never include full data.
- Updating personal data about you If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to firstname.lastname@example.org.
- We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
- your personnel data will also be stored online on our CRM system at Coerver Coaching County Down with our website partners XXX.
How long do we retain your personal data?
Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data. We will, in particular, retain your personal data where required for Coerver Coaching County Down to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled. Your rights Subject to certain legal conditions, you have the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data. If you wish to do any of the above please send an email to email@example.com. We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data. We will consider any requests or complaints which we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request.